Refund Policy
We are committed to your satisfaction. Read our fair and transparent refund policy below.
Our Commitment
At Grade Master, customer satisfaction is our priority. If you are not satisfied with the quality of work received, we offer a fair refund process designed to protect your interests.
Full Refund Eligibility
You may be eligible for a full refund if:
- We fail to deliver your work by the agreed deadline
- The delivered work significantly deviates from your original requirements
- Plagiarism is detected in the delivered work (verified by our plagiarism check)
- We are unable to assign a qualified expert for your subject
Partial Refund
A partial refund may be offered if the work partially meets requirements but requires significant revisions that cannot be completed within a reasonable timeframe.
Non-Refundable Cases
Refunds are not available if:
- You approve the final delivered work
- You change requirements after work has commenced
- You fail to provide necessary materials or feedback within the agreed timeframe
- The order is cancelled after 50% of the work has been completed
How to Request a Refund
Contact our support team at info@grademaster.co.uk within 7 days of delivery with your order ID and reason for the refund request. We will review your case and respond within 48 hours.
Processing Time
Approved refunds are processed within 5-10 business days and returned to the original payment method.